FAQs

FRAME MEASUREMENTS

 

CAN YOU MAKE LENSES WITH MY PRESCRIPTION?

 Contact us with the details of your Optometrist OR your prescription and we will quote you on the cost of making lenses into your frame of choice. We use HOYA lenses and have a variety of tints and coating available.

 

HOW LONG WILL MY DELIVERY TAKE?

 We deliver in South Africa. Deliveries take 3 to 7 working days depending on where you are located.. If you are overseas and wish to purchase a pair of spectacles, contact us to arrange payment and shipment.

 

RETURNS

From the day you receive your purchase, you have 7 days to return it to us if you are for any reason dissatisfied with your purchase. We will only accept a return if the item has not been used. It must be returned in the same condition as you received it and in it’s original packaging. Please send us an email to contact@ritawalls.com within 7 days in order to arrange the return.

The client will be responsible for costs involved in returning the item.

 

REFUNDS

We will inspect the item once we receive it and notify you on the status of your refund.

If the item is in a good condition and unused, we will organise a refund to your account from which the purchase was made. Depending on your card issuer’s policies, you will receive the credit in a certain number of days.

Delivery costs are nonrefundable.

  

CONTACT US WITH ANY OTHER QUERIES

Call: 0448734695

WhatsApp: 0662923123

Email: info@ritawalls.com